Frequently Asked Questions. And Answers.
Certainly, not. We work with you to set a fair price for your car, whether it is sold in the Auction or via Instant Cash Offer. However, note that we assess overall condition, market demand and other factors to realistically price your car, and in some cases, we are unable to go beyond a certain amount.
Yes, we would love to beat confirmed offers from dealers such as Carmax, Carvana, Vroom and others. Note: you must provide copy of the offer confirmation sheet.
Yes, we can, considering the damage or issue has been fixed. Please bear in mind that branded/salvage title cars tend to be 40-50% below fair market value.
You can apply for a duplicate title by visiting your local Secretary of State office. You will have a choice for expedited processing (1-2 days) or regular processing (up to 15 days). For specific instructions on how to obtain a duplicate title, visit: www.cyberdriveillinois.com.
Yes! If you have a loan on your car, we will deduct the loan balance from your final check (minus our fee). If your loan amount is greater than the winning bid, we require you to write a check for the difference amount. We handle the lender payoff and title processing.
When you visit a Swap Center to drop-off your car, a Swap Agent will assist you with paperwork and closing formalities.
Cash offer is one of the two car-selling options that Swap Motors offers - the other being our auction. Through cash offer, we buy your car for a mutually agreed offer amount, post inspecting your car
You can approve or decline our cash offer at your discretion.
Our inspection includes multi-point evaluation by our technician. We check your car for its overall condition, scratches/dents if any, engine among other factors, which help in determining our final offer price for your car.
No. We do not charge any fees for cars sold to us through our “cash offer” option.
No. We do not charge a fee for inspection.
Yes, you can. If you have a loan on your car - we will deduct your loan balance from your final check. If your loan amount is greater than the offer amount, we require you to write a check for the difference amount. We will handle the lender payoff and title processing.
We partnered with ACV Auctions to bring 1000s dealers across the U.S. to fight for your car in auction. We conduct a multipoint inspection of your car, take photos and videos, and list your car in auction after you approve the reserve price. Once your car sells in auction, drop it off at the Swap Center and collect your payment.
Reserve price is the minimum your call will sell for in the auction. For example, if a reserve price of $5,000 is set for your car in the auction, the winning bid must be at $5,000 for your car to be considered as sold. If your car doesn’t meet the reserve price, it remains unsold.
Before your car goes in the auction, you must approve your reserve price. If in case you don’t agree to the reserve price - you can let the Swap Agent know. Our goal is to get you a better price than trade-in, however, since dealers participate in the auction, we cannot set a reserve price that is closer to retail.
We can relist the car in auction with a lower reserve price to attract bids. If you’re in a hurry to sell your car, we have an instant cash offer option for your consideration.
Your Swap Agent will coordinate a date/time for the vehicle drop-off at our Swap Center. Handover the keys, title and any vehicle documents, and collect your payment.
Yes, you can. If you have a loan on your car - we will deduct your loan balance from your final check (minus our fees). If your loan amount is greater than the winning bid, we require you to write a check for the difference amount. We will handle the lender payoff and title processing.
Our inspection includes multi-point evaluation by our technician and also capturing photos/videos of your car. We check your car for its overall condition, scratches/dents if any, engine among other factors.
Please refer to the Fees page for details about our fees. When a car sells in auction, we charge a success fee depending on the winning bid. NOTE: we do not charge a fee if your car doesn’t sell in auction.
No, you do not pay any fees if your car doesn’t sell in the auction. We charge a success fee only when the car sells in auction.
Before we list the car in auction, you are required to approve the final reserve price (the minimum price your car should sell for). You can approve or reject the reserve price at your discretion. Once you approve the reserve price - we require a commitment from you to sell when there is a winning bid in the auction.
Questions? Please write to us. We're happy to answer